IT Support
End-user support, incident resolution, device configuration, and hardware, software, and OS troubleshooting.
HELLO, I'M
Egbo Ikechukwu
IT Support Specialist | Network & Systems Support
I help organisations keep their technology running smoothly through reliable IT support, network troubleshooting, technical service delivery, and infrastructure support.
5+Years of Experience
5Professional Roles
20+Technical Skills
100%Commitment
ABOUT ME
Reliable IT Support. Practical Technical Solutions.
Network Operations and IT Support Professional with progressive experience across IT support, field network operations, and technical service delivery. I have hands-on exposure to enterprise IT systems, ISP environments, incident resolution, system monitoring, and field troubleshooting.
I am committed to maintaining service quality and network availability through clear communication, structured troubleshooting, technical documentation, and collaboration with cross-functional teams.
Download My CVTECHNICAL SKILLS
IT Support & HelpdeskNetwork OperationsNetwork Troubleshooting
Hardware & Software SupportWindows OSMicrosoft 365
TCP/IP NetworkingDHCP & DNSVLANs
Cisco NetworkingWindows ServerActive Directory
VMwareVirtualBoxSystem Monitoring
Incident ReportingTechnical DocumentationPreventive Maintenance
WHAT I DO
Technical Support Across People, Systems, and Networks
Network Support
Field network installation, connectivity testing, fault diagnosis, escalation, and service-quality support.
Systems Support
System monitoring, account support, application rollout, updates, and enterprise technology maintenance.
Technical Service Delivery
Preventive maintenance, technical reporting, documentation, team coordination, and customer support.
PROFESSIONAL EXPERIENCE
Career Journey
JAN 2024 — PRESENT
IT Officer
First City Monument Bank (FCMB) · Port Harcourt
Deliver day-to-day IT and systems support, install and maintain desktops, laptops, printers and enterprise applications, monitor system health, resolve incidents, support users on-site and remotely, assist with access management, and document technical activities.
JUL 2023 — JAN 2024
Field Support Engineer
Tizeti Network Limited · Abia State
Supported ISP field operations, installed and configured routers and internet radio equipment, performed connectivity tests, resolved customer faults, assisted preventive maintenance, and prepared network status and incident reports.
JAN 2021 — MAY 2023
IT Support Officer
Emmachris World Computers · Anambra State
Installed, configured, upgraded, and maintained computer hardware, operating systems, and applications; resolved software, hardware, and network issues; and advised users on basic networking and cybersecurity practices.
JUL 2018 — DEC 2019
Computer Operator
Hego Computers · Oko, Anambra State
Supported customers with computer operations, internet access, application usage, research, assignments, document preparation, and daily system records.
JAN 2016 — MAY 2018
Electronics Technician
Albertina Nigeria Limited · Enugu State
Investigated equipment faults, repaired and calibrated electronic systems, and performed routine maintenance to improve reliability and equipment lifespan.
FEATURED PROJECTS
Hands-On Technical Work
Windows Server & Active Directory Lab
Built a practice environment for domain services, user and group management, organisational units, domain joining, shared resources, and Group Policy administration.
Enterprise VLAN Network
Designed a Cisco Packet Tracer network using VLAN segmentation, 802.1Q trunking, router subinterfaces, DHCP, and inter-VLAN routing.
Enterprise Print Support
Supported network printers and print-management environments through IP configuration, connectivity troubleshooting, SMTP and SNMP checks, maintenance, and incident reporting.
EDUCATION
Computer Engineering
Higher National Diploma (HND)
Computer Engineering · Federal Polytechnic Oko
2020 — 2022National Diploma (ND)
Computer Engineering · Federal Polytechnic Oko
2017 — 2019CERTIFICATIONS & AWARD
Professional Development
- CCNA — Introduction to Networks
- Cisco Network Support & Security
- Cisco Network Technician
- Networking Devices & Initial Configuration
- Learner Achievement Award — Learn-A-Thon 2025 (Cisco)
Languages: English and Igbo
GET IN TOUCH
Let’s Work Together
I am open to opportunities in IT Support, Network Operations, Systems Support, IT Infrastructure, and related technology roles.